Auto Dealerships
The analysis of telecom activity and customer interactions are critical components to the success of any auto dealership and its ability to meet sales goals each month.

TriVium solutions help auto dealerships track, analyze, record and manage all telephone calls. Our solutions are designed to help them improve sales activities, manage opportunities that would have otherwise been lost and enhance customer service, quality monitoring, advertising effectiveness and more.

Education
Schools, universities and educational departments rely heavily on phone systems for a great deal of their communications, therefore, it is critical to be able to track and analyze calls for security, proof of call, E9-1-1 purposes and much more.

TriVium solutions help schools and universities track, analyze, record and manage all telephone calls. Our solutions are specifically designed to help these educational institutions improve the quality of monitoring their telephone communications as well as enhance customer service, security, bill-back capabilities and cost management efforts.

Financial Institutions Financial institutions, including banks, brokerage houses, mortgage companies and credit unions deal with critical voice and data information exchange on a daily basis. Efficient tracking and recording of inbound and out bound calls are not only needed for regulatory compliance, but also provide insights into how performance and productivity can be enhanced.

TriVium solutions help all kinds of financial institutions enhance customer service, measure efficiency and help ensure regulatory compliance by tracking and recording all of their calls.

Government
Government agencies including state, county and municipalities are busy offices, teeming with employees who rely mainly on telephone communications for a great deal of their work. On any given day, staff can be seen answering telephone inquiries or listening to public complaints over the phone. It is important for these agencies to track, monitor and record these conversations for future playback and analysis purposes.

TriVium solutions offer comprehensive call tracking and recording solutions to help government institutions improve their security, customer service, employee productivity and reduce fraudulent activities.

Healthcare
Healthcare clinics, hospitals, and private practices deal with sensitive voice and data information exchange on a daily basis. The efficient tracking and recording of calls is needed for regulatory compliance in addition to helping improve business productivity and enhance patient satisfaction.

TriVium solutions help the healthcare industry optimize resources, patient relations, security, measure work efficiency and help ensure regulatory compliance by tracking and recording calls.

Hospitality
Telephone communications are a major aspect of offering exemplary customer service as well as providing motels or hotels the ability to bill-back guests on their phone usage which can be a great revenue generator. In addition, it is important for motels and hotels to ensure that their telecom expenses are well managed and integrated with various property management systems in order to have streamlined business operations and optimal profitability.

Call Centers
Telephone communication is the lifeline of a call center. Tracking, managing and recording calls is extremely critical in order to improve customer service and satisfaction, optimize resources and improve business productivity.

TriVium solutions help management record, track, analyze and manage telephone calls. Our solutions are specifically designed to help call centers improve their productivity by cutting costs, optimizing resources, enhancing security, tracking employee productivity, improving customer service and more.

Consultancies/Recruiters
Consultants and recruiters spend a great deal of time on the telephone with clients and prospects discussing new opportunities and specific requirements of various positions. Phone conversations are one of the most critical aspects of the position for both employees and management; it is critical to be able to record, track, analyze and manage these communications.

TriVium solutions are specifically designed and developed for consultants, CPAs, recruiters and other individuals who need to track calls based on account codes as well as bill clients back for their time spent on the phone. Our applications help businesses cut costs, increase employee productivity, improve advertising effectiveness and more.

Collection Agencies and Law Firms
The sensitive and critical nature of telephone conversations within collection agencies and law firms necessitates the recording and tracking of calls for purposes of regulatory compliance. Given the number of lawsuits and class actions taking place today, agencies and collection law firms need quality tools to record calls, store and archive them for as long as required. Our software also provides various integrations into collection software applications and dialer programs.

TriVium solutions not only help ensure employees comply with FDCPA and TCPA regulations; it helps them to stick to the guidelines set by management and their clients. As a reputable collection agency or law firm, call recording is also a great solution that can be showcased for their clients and attract more business.

Medium-sized Business Solutions
CallAnalyst™ call monitoring and reporting provides unlimited call tracking, automated report generation and network ability that make it ideally suited for a medium-sized businesses. In addition, our SonicView™ call recording solution provides a scalable, server-based solution for analog, digital and VoIP recording needs.

Enterprise Solutions
Multi-site businesses look for solutions that can be seamlessly integrated across all locations. CallAnalyst Enterprise Server™ (CES™) is built to serve such customers. CES provides centralized monitoring, tracking and reporting of all calls across the network.