How Do TriVium Call Recording & Call Reporting Solutions Help the Real Estate Industry?
Track Demand: Track demand for a particular category of property (I.e., commercial vs. residential; townhomes vs. ranch houses) in order to maintain well-balanced portfolio
Track Markets and Advertisements
Analyze which advertising campaigns in what media provide the best returns on investment
Track your customers’ demographics and markets, based on area codes
Track Phone Activity and Employee Productivity
Track total call volumes, call duration and various other statistics for individual extensions as well as groups
Track employees who make toll- free calls or fraudulent calls
Optimize Resources and Costs
Ensure that none of the trunks or extensions are left unused or broken
Ensure the staff is scheduled appropriately based on call volumes during various times of the day
Customer Service: Ensure that no customer receives a busy signal due to the lack of sufficient trunks
Proof of call / liability: Proof of calls to protect the management against someone holding the business liable
Quality Monitoring and Training
Ensure employees provide the correct information to customers; increase the level of service and support
Provide a examples of good and bad calls as a part of new employee training program
Ensure consistency and accuracy across agents providing information over the phone
Review Phone Conversations: Search and listen to important conversations with customers
Security: Listen to threatening calls coming into the facility
