TriVium Systems - Your partner for Call Recording and Business Productivity Reporting

	Solutions
	Vertical Solutions
	Assisted Living/Retirement Facilities
	Auto Dealerships
	Call Centers
	Collection Agencies & Law Firms
	Consultancies/Recruiters
	Education
	Financial Institutions
	Government
	Healthcare
	Hospitality
	Insurance
	Law Offices
	Real Estate
	Business Solutions

Law Offices

How Do TriVium Call Recording & Call Reporting Solutions Help Attorneys?

Bill Back

	Bill customers based on time spent with them on the phone
	Provide a consolidated bill to a client for time spent by multiple lawyers

Track Phone Activity, Employee Productivity, Security & Confidentiality

	Track the total call volume, call duration and various other statistics for individual extensions as well as groups
	Track employees who make toll-free calls and other fraudulent calls
	Track threatening calls, 9-1-1 calls and calls to the competition in order to leak information

Track the Market and Advertisements

	Analyze which advertising campaign in what media provide the best return on investment
	Track your customers’ demographics and markets based on area codes

Optimize Resources and Costs

	Ensure that none of the trunks or extensions are left unused or broken
	Ensure staff is scheduled appropriately based on call volumes during various times of the day

Proof of call / liability: Provide proof of calls that will help protect management against someone attempting to hold the business liable

Reviewing a phone conversation: Search and listen to an important conversation with a client

Quality Monitoring and Training

	Ensure employees provide the correct information to customers; increase levels of support and service
	Provide examples of "Good" and "Bad" calls as a part of employee training
	Ensure consistency and accuracy across agents who provide information over the phone

Security: Listen to threatening calls coming into the facility

Cut Costs and Increase Productivity!

Give us a call at (503) 439-9338 or send us an email at sales@triviumsys.com

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503-439-9338