TriVium Systems - Your partner for Call Recording and Business Productivity Reporting

	Solutions
	Vertical Solutions
	Assisted Living/Retirement Facilities
	Auto Dealerships
	Call Centers
	Collection Agencies & Law Firms
	Consultancies/Recruiters
	Education
	Financial Institutions
	Government
	Healthcare
	Hospitality
	Insurance
	Law Firms
	Real Estate
	Business Solutions

Hospitality

How Do TriVium Call Recording & Call Reporting Help the Hotel and Accommodations Industry?

Billing Back: Bill guests on their phone usage; integrate with the Property Management System used at the hotel/motel

Track Phone Activity and Employee Productivity

	Track the total call volume, call duration and various other statistics for individual extensions as well as groups
	Track employees who make toll-free and special number calls – like 4-1-1

Track Markets and Advertisements

	Analyze which advertising campaigns in what media provide the best return on investment
	Track your customers’ demographics and markets based on area codes

Optimizing Resources and Costs

	Ensure that none of the trunks or stations are being unused or broken
	Ensure staff scheduling is appropriate based on the call volume

Security

	Tracking threat calls and 9-1-1 calls; provide a tool to manage ALI database for E9-1-1
	To be able to listen to threat calls coming into the facility

Quality Monitoring and Training

	Ensuring that the employees are providing the right information to the customers and provide high quality service and support
	Providing a set of good and bad calls as a part of training to a new employee
	Ensuring consistency and accuracy across the agents giving information over phone

Proof of call / liability: Providing proof of calls to protect the management against someone holding the business liable

Cut Costs and Increase Productivity!

Give us a call at (503) 439-9338 or send us an email at sales@triviumsys.com

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503-439-9338