TriVium Systems - Your partner for Call Recording and Business Productivity Reporting

Home

Products

Solutions

Company

Partners

Resources

	Solutions
	Vertical Solutions
	Assisted Living/Retirement Facilities
	Auto Dealerships
	Call Centers
	Collection Agencies & Law Firms
	Consultancies/Recruiters
	Education
	Financial Institutions
	Government
	Healthcare
	Hospitality
	Insurance
	Law Offices
	Real Estate
	Business Solutions

Healthcare

How Do TriVium Applications Help Healthcare Clinics and Medical Providers?

Track Phone Activity and Employee Productivity

	Track the total call volume, call duration and various other statistics for individual extensions as well as groups
	Track employees who make toll-free and special number calls – like 9-1-1 or 4-1-1

Tracking the Markets and Advertisements

	Analyze which advertising campaign in what media provided the best return on investment
	Track where your customers and markets are based on area codes

Customer Support: Ensure the facility doesn’t run out of trunks resulting iin a busy tone for the customer

Optimize Resources and Costs

	Ensure that none of the trunks or stations are being unused or broken
	Schedule and optimize staff based on the call volume

Security

	Track threatening calls and 9-1-1 calls; provide a tool to manage ALI database for E9-1-1
	Listen to threatening calls coming into the facility

Quality Monitoring and Training

	Ensure employees provide the correct information to customers; increase levels of service and support
	Provide examples of "Good" and "Bad" calls as a part of employee training
	Ensure consistency and accuracy across the agents who provide information over the phone

Proof of Call/Liability: Provide proof of calls to protect the management against the customers holding the business liable

Compliance: Comply with industry regulations like HIPAA

Download the Brochure - SonicView Call Recording for the Healthcare Industry

Give us a call at 503-439-9338 or send us an email at sales@triviumsys.com

QUICK LINKS

Call Us
503-439-9338