TriVium Systems - Your partner for Call Recording and Business Productivity Reporting

	Solutions
	Vertical Solutions
	Assisted Living/Retirement Facilities
	Auto Dealerships
	Call Centers
	Collection Agencies & Law Firms
	Consultancies/Recruiters
	Education
	Financial Institutions
	Government
	Healthcare
	Hospitality
	Insurance
	Attorneys
	Real Estate
	Business Solutions

Financial Institutions

How do TriVium Call Recording & Reporting Solutions Help Financial Institutions?

Track Phone Activity and Employee Productivity

	Track the total call volume, call duration and various other statistics for individual extensions as well as groups
	Track employees who make toll-free and special number calls – like 9-1-1 and 4-1-1

Track Markets and Advertisements

	Analyze which advertising campaign in what media provided the best return on investment
	Understand which product / service has more demand
	Track your customers’ demographics and markets are based on area codes

Customer Support: Ensure the business doesn’t run out of trunks, which results in a busy signal for the customer

Optimize Resources and Reduce Costs

	Ensure that none of the trunks or stations are being unused or broken
	Schedule and optimize staff needs based on call volumes

Security: Track threatening calls and 9-1-1 calls; provide onsite notifications and a tool to manage ALI database for E9-1-1

Quality Monitoring and Training

	Ensure employees provide the correct information to customers; increase the level of service and support
	Provide examples of "Good" and "Bad" calls as a part of employee training
	Ensure consistency and accuracy across agents who provide information over phone

Proof of Call/Liability Protection

	Provide proof of calls to protect management against individuals attempting to hold the business liable
	Provide proof of a financial transaction over the telehone

Compliance: Comply with industry regulations like PCI-DSS, GLBA, Sarbanes-Oxley Act etc.

Cut Costs and Increase Productivity!

Give us a call at (503) 439-9338 or send us an email at sales@triviumsys.com

QUICK LINKS

Call Us
503-439-9338