TriVium Systems - Your partner for Call Recording and Business Productivity Reporting

	Solutions
	Vertical Solutions
	Assisted Living / Retirement Facilities
	Auto Dealerships
	Call Centers
	Collection Agencies & Law Firms
	Consultancies/Recruiters
	Education
	Financial Institutions
	Government
	Healthcare
	Hospitality
	Insurance
	Law Firms
	Real Estate
	Business Solutions

Consultancies / Recruiters

How Do TriVium Call Recording & Reporting Solutions Help your Business?

	Track the total call volume, call duration and various other statistics for individual extensions as well as groups
	Track employees who make toll-free and special number calls – like 4-1-1

Track the Marketplace and Advertisements

	Analyze which advertising campaign in what media provided the best return on investment
	Track the demographics of your customers and where the markets are located based on area codes

Optimizing Resources and costs

	Ensure that none of the trunks or extensions are left unused or broken
	Ensure staff is scheduled based on the call volume during various times of the day

Bill Back: Bill customers back on time spent with them on the phone

Security

	Track threatening calls and 9-1-1 calls; provide a tool to manage ALI database for E9-1-1
	Listen to threatening calls coming into the facility

Quality Monitoring and Training

	Ensure employees are providing the correct information to customers; provide high quality service and support
	Provide a set of good and bad calls as a part of training to a new employee
	Ensure consistency and accuracy across agents providing information over phone

Proof of Call / Liability: Provide proof of calls to protect management from someone attempting to hold the business liable

Review Phone Conversations: Search and listen to an important conversations with clients

Cut Costs and Increase Productivity!

Give us a call at (503) 439-9338 or send us an email at sales@triviumsys.com

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503-439-9338