Multi-Site Business Solutions

Voice and data convergence has really helped businesses with multiple locations to be more cost effective while increasing communication efficiency. This has enabled many businesses to spread into remote locations, improving their business efficiency and effectiveness. This has increased opportunities for providing applications and solutions to enable these businesses.

Multi-site businesses seek solutions that can be seamlessly integrated across all locations. CallAnalyst Enterprise Server (CES) is built to serve such customers. CES provides centralized monitoring, tracking and reporting of all calls across the network. The solution provides high levels of scalability for both calls monitored per site as well as across number of sites. The SonicView recording solution has the inherent capability to record remote sites and store the data in a central location for playback and reporting.