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April 3, 2012 - TriVium Systems to Exhibit at 2012 NEC Advantage Executive Conference & Customer Technology Exposition
March 30, 2012 - How to Turn Your Call Recordings Into a Quick & Valuable Return on Investment
March 27, 2012 - Managing Payment Card Industry Compliance with SonicView Call Recording & Reporting
March 27, 2012 - Leading Auto Dealership Replaces Lead Generation Service with SonicView Call Recording & Reporting
February 28, 2012 - TriVium Systems Announces Release of SonicView™ version 1.5.1.6672
August 11, 2011 - TriVium Systems, Inc. Today Announced the Latest Release of its Software, SonicView™ Call Recording
June 10, 2011 -TriVium Systems Enhances SonicView Call Recording Software with Call Scoring and Agent Evaluation Module
May 30, 2011 -TriVium Systems Launches New Website Specifically to Serve Collection Agencies & Law Firms
May 21, 2011 -TriVium Systems to Exhibit at 2011 NEC Advantage Executive Conference & Customer Technology Exhibition
January 1, 2011- TriVium Systems, Inc. Completes Installation of SonicView™ Call Recording at United States' Largest Health Insurer
April 3, 2012
TriVium Systems to Exhibit at 2012 NEC Advantage Executive Conference & Customer Technology Exposition
TriVium Systems, Inc. will be exhibiting at the upcoming NEC Advantage Executive Conference & Customer Technology Exposition. Visit us to learn how we can help boost productivity, reduce overhead costs and enhance your bottom-line!
Advantage Executive Conference
May 16th - 18th
Tampa, Florida
Overview: Approximately 300 of NEC's top dealer principals and industry consultants will be attending the Advantage Executive Conference. TriVium Systems will showcase the latest features of SonicView Call Recording and CallAnalyst Monitoring & Reporting software. We help all sizes of business efficiently and effectively achieve a quick ROI on their call recording and reporting investments.
Register Now
NEC Customer Technology Exposition
May 20th - 23rd
Tampa, Florida
Overview: Nearly 400 IT and communication network professionals involved with influencing and making decisions on major infrastructure investments will be present at this year's Customer Technology Exposition. In addition to the exhibit pavilion, attendees will see IT and communication systems presentations, get in-depth training and receive an overview on new technology and trends.
Register Now
Visit TriVium Systems to learn about the latest features of our call recording, monitoring and reporting solutions. You'll be able to see first-hand how our applications can benefit your business with increased productivity, lower overhead costs and an enhanced customer experience!
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March 30, 2012
How to Turn Your Call Recordings Into a Quick & Valuable Return on Investment (ROI)
Today, the optimal call recording solution has core feature sets that include the necessary components to help businesses optimize their sales performance targets while turning their call recordings into quick and valuable ROI.
When researching call recording and reporting options for your company, keep in mind some of the most important benefits you should look for and that can be gained from the implementation of this technology.
The Call Recording Solution is Compliant with Industry Regulations
Industries, such as healthcare, finance and insurance, are required to adhere to strict industry regulations or risk being subjected to costly litigation and fines. Below are some of the federal government regulations that have been established to help protect consumers:
Health and Information Patient Privacy Act (HIPAA) was created to protect sensitive patient information from being accessed by unauthorized individuals in the healthcare industry
Fair Debt Practices Collection Act (FDCPA) was passed by the federal government to protect debtors' rights regarding debt collection practices and processes
Telephone Consumer Protection Act (TCPA) governs the conduct of telephone solicitations, i.e., telemarketing, and restricts the use of automatic dialing systems, artificial or prerecorded voice messages, SMS text messages received by cell phones and the use of FAX machines to send unsolicited advertisements. It also specifies several technical requirements for fax machines, auto dialers, and voice messaging systems—principally with provisions requiring identification and contact information of the entity using the device to be contained in the message
Payment Card Industry Data Security Standard (PCI DSS) is a grouping of requirements designed to ensure all companies that process, store or transmit credit card information create and maintain a secure environment. Essentially any merchant that has a Merchant ID (MID). The PCI Security Standards organization (www.pcisecuritystandards.org) is an independent body that was created by the major payment card brands, such as VISA, MasterCard, American Express, Discover and JCB. It is important to note, the payment brands and acquirers are responsible for enforcing compliance, not the PCI council.
Click Here to Read the PCI DSS (PDF format)
ROI: Protection and Cost Savings from Security Breaches that Could Result in Costly Litigation and Fines
Call Recording Solution Meets or Exceeds Industry Security Standards
A well-designed call recording solution is completely tamper-resistant and secure. In addition, best practices within your organization should ensure that only the system administrator provides access to authorized individuals. This will help safeguard your company from unauthorized usage should you ever be audited or faced with a lawsuit. Finally, call recordings provide exact information about what was said during telephone communications, thus overcoming "He Said/She Said" claims.
ROI: Protection and Cost Savings from Security Breaches That Could Result in Costly Litigation and Fines; Time and Cost-Savings Involved in Proving One's Case in "He Said/She Said" Scenarios; Time and Cost Savings by Having Proof-of-Call in Case the Company is Sued by a Consumer
Installs and Operates Smoothly with Other Industry Software
Your call recording solution should integrate with other software that your company may already have in place, such as collection software and dialers for the collections industry, electronic medical records (EMRs) software for healthcare and customer relationship management (CRMs) software for the healthcare industry.
ROI: Time, Resource and Cost Savings by Choosing Call Recording Software that Works Seamlessly with Dialers and Other Software Programs
The Company that Manufactures the Call Recording Software has a Technical Support Team that is Responsive to Your Needs
The technical team that supports your call recording and reporting solution is almost as important as the application itself. When issues arise or a security breach is uncovered, having a responsive and thorough technical support team is critical. Make sure before you buy that you know exactly who to contact should you have any questions or concerns about your system or its functionality. Also, have an idea in mind of how long you feel it should take to receive a response to your technical support inquiry; communicate your expectations directly to the potential vendor.
Some companies regard technical support as a post-sales function, however, savvy businesses understand that technical support is highly instrumental throughout the sales cycle – from providing information and answers to your technical team during the demonstration, to making sure the product is installed properly on your system and finally, being there in a courteous and thorough manner should issues arise in the future.
ROI: Time, Resource and Cost-Savings Associated with Any Down-Time or Loss of Business Due to Slow Technical Support Response Times (I.e., Being unable to accept debit or credit cards over the phone if calls are not being recorded - per PCI Compliance regulations)
The Call Recording Solution Improves Your Company's Productivity and Performance
With call recording in place, you have an ideal set of tools to help improve your team's productivity and morale, put in place a streamlined training and coaching program and a method to fairly incentivize and recognize your top performers. Sure, companies create sales pay plans and incentive programs everyday based on faith , but imagine having a system in place that easily allows you to drill-down to analyze your top performers, monitor customer service satisfaction and learn which employees require additional training? Intelligence gathered from call recording gives your management team a clear understanding of exactly how your company's phone system is being used and how it can be fully optimized.
ROI: Time, Resource and Cost-Savings Associated with Manually Creating Sales Pay and Incentive Plans; Cost-Savings Associated with Lowering Turnover Rates and Increasing Morale;Cost-Savings Associated from Not Having Your Company's Phone Lines Over-Trunked (Higher Monthly Carrier Costs) or Under-Trunked (Customers Receiving a Busy Signal)
Learn More About Call Recording
How to Turn Your Call Recordings Into Quick & Valuable ROI
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March 27, 2012
Managing Payment Card Industry Compliance with SonicView Call Recording & Reporting
The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that ALL companies that process, store or transmit credit card information maintain a secure environment.Essentially any merchant that has a Merchant ID (MID).
The Payment Card Industry Security Standards Council (PCI SSC) was launched on September 7, 2006 to manage the ongoing evolution of the Payment Card Industry (PCI) security standards with focus on improving payment account security throughout the transaction process. The PCI DSS is administered and managed by the PCI SSC (www.pcisecuritystandards.org), an independent body that was created by the major payment card brands (Visa, MasterCard, American Express, Discover and JCB.).
It is important to note, the payment brands and acquirers are responsible for enforcing compliance, not the PCI council.
To Whom Does PCI Apply?
PCI applies to ALL organizations or merchants, regardless of size or number of transactions, that accepts, transmits or stores any cardholder data. Said another way, if any customer of that organization ever pays the merchant directly using a credit card or debit card, then the PCI DSS requirements apply.
Is SonicView PCI Compliant?
SonicView call recording software has been developed with PCI DSS in mind to help companies facilitate compliance within the established guidelines. SonicView is a permissions-based solution; only administrators and authorized users have access to call recordings. It can be configured to automatically archive call recordings in order to comply with the useful retention policy of PCI standards.
Also, archived recordings can be moved to a network storage device that is hardware encrypted to keep all call recordings secure.SonicView enables authorized users to access to call recordings via links that are double-clicked for easy play back. All call recordings are stored in a centralized location that is 100% secure and tamper-proof;recordings cannot be altered or modified by users, ensuring that management has full-control over all of its call recording data.
Read More
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March 27, 2012
Leading Auto Dealership Replaces Lead Generation Subscription Service with TriVium Solution to Record All Calls and Enhance its Operations<
Sheppard Motors, of Eugene, Oregon, discontinues CallBright® lead generation subscription that was recording only 6% of their total calls to implement TriVium's call recording and reporting solution. With SonicView™ Call Recording and Reporting, the Company now has 100% proof-of-calls, has streamlined its business practices, optimized its training programs and much more.
Read the Case Study
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February 28, 2012
TriVium Systems Proudly Announces SonicView Version 1.5.1.6672
Improvements and new features in this release include:
Standard Upgrades:
- Browser-based access for business users
- Improved security with Tomcat 7.x Apache Web Server
- Automation of data management operations like archival and delete
- Improved flexibility in selective backup/archive
Optional Add-ons (available for purchase):
- API for third-party application integration
- PCI compliance
- SSL encryption - data protection and security in transfer
- Flexible and powerful data exchange interface with third-party applications and CRM solutions
- Bulk-export option for recordings
- Speech analytics
This product release upgrade is provided at no charge to Customers who have current maintenance contracts. Using the most current version of SonicView software ensures Customers have the newest features and helps speed the resolution of technical support issues as they arise.
We are dedicated to providing our Customers the most reliable call recording and reporting solutions possible. Easy-to-use software with quality technical support makes TriVium Systems the obvious choice.
If you would like to upgrade your SonicView call recording software, please contact us at: (503) 439-9338, ext. 388 or via email: support@triviumsys.com
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August 11, 2011
TriVium Systems Announces New Version Release of SoniCView Call Recording & Reporting
TriVium Systems, Inc. today announced the latest release of its software, SonicView™ Call Recording. This newest release includes more than 100 reports that can be created out-of-the-box, along with the ability to generate links to the call recordings. Users can run reports ad-hoc or choose to automate reports that can be emailed and shared with different groups and departments.
Here are just some of the reports that are found in the newest SonicView release:
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June 10, 2011
TriVium Systems Enhances SonicView Call Recording Software with Call Scoring and Agent Evaluation Module
Beaverton, OR. TriVium Systems has enhanced its call recording software, SonicView™, with a Call Scoring and Agent Evaluation module. This add-on module allows businesses to create various scoring templates and evaluate calls based on these templates. Once scored, the system allows supervisors the ability to run a variety of reports in order to evaluate an agent’s performance over a period of time or across multiple agents and departments.
Call Scoring Highlights:
- Use to coach, train and evaluate agent performance and for quality monitoring
- Use system for different functional managers, such as quality assurance managers, sales managers, support managers, compliance managers, etc.
- Create different types of questions that pertain to each function so that respective managers can evaluate agents based on certain criteria
- Apply a specific weightage for each question within a call scoring section and weightage for sections as well
- Evaluate across multiple agents as well evaluate the same agent over a period of time
- Re-evaluate how an agent has improved after training
- Identify future training needs
Read More
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May 30, 2011
TriVium Systems Launches New Website to Serve Collection Agencies & Law Firms
Beaverton, OR.
TriVium Systems, Inc., today announced the launch of its new website at www.collections-callrecording.com . The new site is specifically designed for the needs of collection agencies and law firms, providing insight into TriVium Systems’ call recording and reporting technologies and its expertise in the ARM space. The site highlights SonicView™ Call Recording software, with its specifically designed modules to integrate with a variety of collection software and automatic dialer platforms. The new site offers a variety of resources, including a blog, case studies, client testimonials, comprehensive training modules and much more.
Mathews Manaloor, TriVium Systems President and CEO, commented, "We are proud to announce our new website for the benefit of the many collection agencies and law firms interested in TriVium Systems, including customers, as well as the media and others. It is an exciting time at TriVium Systems, with our expertise in accounts receivables marketplace, we continue our investment in expansion of our software, build more value to our existing customers in this space, develop new technology solutions and nurture partner relationships. The new website articulates TriVium Systems’ underlying expertise in the collection industry and the Company's vision for innovation and growth within each of our core technologies."
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May 21, 2011
TriVium Systems to Attend 2011 NEC TriVium Users Group Annual Conference
Jacksonville, FL.TriVium Systems today announced that it will attend the NEC Users Group Annual Conference 2011, being held at the Hyatt Regency hotel in Jacksonville, Florida, May 22 -25, 2011. NEC, a leader in phone systems and network technologies that benefit businesses and people around the world, has been a strategic partner of TriVium Systems solutions for more than 10 years. By providing a combination of products and solutions that cross utilize TriVium Systems’ technological expertise and NEC’s experience and global resources, both companies provide advanced technologies that meet the complex and ever-changing needs of their customers with quality hardware and call recording and reporting software.
The purpose of the NEC Users Group is to provide a forum for sharing information and ideas among its members. The Group provides avenues for members to learn about products submit issues of concern and contribute to the development of the NEC products.
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January 1, 2011
TriVium Systems Completes Installation SonicView Call Recording & Reporting for United States' Largest Health Insurer: Freedom Health/Optimum
TriVium Systems, Inc., has successfully completed the installation of its SonicView™ Call Recording solution at Freedom Health, the nation’s largest health insurer, which is also ranked as the 7th fastest growing U.S. Company (according to the 2009 Inc. Magazine Top 500). Implementation of Freedom Health’s new SonicView call recording system began in September 2010 for an open enrollment period that started October 15, 2010. By now the system has been tested with peak call volumes of over several tens of thousands of calls a day, proving its robustness in a high volume call center environment.
SonicView Call Recording, an enterprise grade call recording platform, provides the most comprehensive call recording features and functionalities found in the marketplace today. The system can be configured as a trunk-side or a station-side call recording platform. SonicView trunk-side supports T1, PRI, Analog and SIP trunks and is PBX agnostic, making it a future-proof investment. SonicView station-side recording supports digital, analog and IP phones. The application provides a user-friendly, Web-based interface that makes it easy to access recordings from any PC located on the network without needing to install any proprietary client application. It is built using the latest application architecture and provides a state-of-the art user interface to improve ease-of-use and enhance user experience.
Freedom Health is a Tampa, Florida-based Medicare and Medicaid insurer that has seen a 10,035% increase in revenues since its inception in 2004. With 2009 revenues of nearly $183 million, the company employees more than 230 people and offers 20+ plan options under the Medicare Advantage federal healthcare program umbrella. Freedom Health has also been ranked the #1 best benefit value the last four years running by the National Committee for Quality Assurance and was awarded the Senior Choice Gold Award for Excellence in Medicare Benefits Value from Medicare News Watch for four consecutive years (2007-2010).
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