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CallAnalyst
CallAnalyst Enterprise Server
E9-1-1 Security Notification (ESN) Application Suite
SonicView Call Recording & Reporting
   
callanalyst]

CallAnalyst Enterprise Server

CallAnalyst Enterprise Server (CES) is a scalable and powerful call accounting and management system that is ideally suited for large organizations with high call volumes and for businesses with multiple locations.

CES provides tools for businesses that consolidate all of the telecom activities from various locations and enable managers to view the report of their interest across all locations. CES supports heterogeneous environments with different PBXs and key telephone systems at different locations and real-time consolidation of call accounting data from all locations. The software runs at the central location and has the ability to monitor the phone systems at each remote location without needing any additional investment at the remote location. This provides a significant cost advantage to multi-location businesses.

Features and Benefits

  • new CallAnalyst Now Supports E9-1-1
  • Centralized Monitoring and Tracking
    • Centralization of data from various different phone systems from different locations
    • Easy reporting across network
  • Traffic Analysis
    • Provides extensive trunk capacity usage reports
    • What-If analysis tools to perform impact analysis
  • Supports Microsoft SQL Server and MSDE database options
  • Time Billing & Contact Management
  • Campaign Manager to measure and track the effectiveness of advertising campaigns
  • Automation
    • Reports automatically generated and sent as email, print or uploaded FTP serves
    • Data archival and removal
  • Alerts broadcasted over emails, pager, screen pop etc.
  • Web-based reporting
  • High levels of scalability with regards to number of phones per location as well as the number of locations supported
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CallAnalyst
CallAnalyst provides the tools necessary to help businesses reach these goals and gain a clear picture of how their phone system is being used. More »

CallAnalyst Enterprise Server

CallAnalyst Enterprise Server is a scalable and powerful Call Accounting and Management system ideally suited for organization with high call volume and for businesses with multiple locations.

It can consolidate all the telecom activities from various locations to enable managers view reports across all locations.
More »

E9-1-1 Security Notification (ESN) Application Suite

E9-1-1 Emergency Security Notification (ESN) Application Suite provides a comprehensive and cost-effective E9-1-1 solution for medium to large enterprises with multiple sites, campuses or buildings. The solution is ideal for organizations with single or multiple locations.” .
More »

SonicView

The SonicView product line offers the most cost-effective digital voice recording solutions. With the modular components you can start small and grow the solution capabilities as your business demands.

SonicView helps businesses measure and manage productivity to improve efficiencies and meet regulatory guidelines.
More »