TriVium Systems - Your partner for Call Recording and Business Productivity Reporting

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Hospitality

How does TriVium Applications help your business?

Billing Back: Billing the guests back on their phone usage and integration of the same with the Property Management System used at the Hotel/Motel

Track phone activity and Employee Productivity

	Tracking the total call volume, call duration and various other statistics for individual extensions as well as groups
	Tracking employees making toll free and special number calls – like 411

Tracking the Markets and Advertisements

	Analyzing which advertising campaign in what media provided the best return on iinvestment
	Tracking where your customers and markets are based on the area code

Optimizing Resources and costs

	Ensure that none of the trunks or stations are being unused or broken
	Ensure the staff is scheduled based on the call volume

Security

	Tracking threat calls and 9-1-1 calls; provide a tool to manage ALI database for E9-1-1
	To be able to listen to threat calls coming into the facility

Quality Monitoring and Training

	Ensuring that the employees are providing the right information to the customers and provide high quality service and support
	Providing a set of good and bad calls as a part of training to a new employee
	Ensuring consistency and accuracy across the agents giving information over phone

Proof of call / liability: Providing proof of calls to protect the management against someone holding the business liable

Cut Costs and Increase Productivity!

Give us a call at 503-439-9338 or send us an email at sales@triviumsys.com