TriVium Systems - Your partner for Call Recording and Business Productivity Reporting

	Solutions
	Vertical Solutions
	Assisted Living / Retirement Homes
	Auto Dealership
	Call Centers
	Consultancies / Recruiters
	Education
	Financial Institutions
	Government
	Healthcare
	Hospitality
	Law Office
	Real Estate
	Business Solutions

Call Centers

How does TriVium Applications help your business?

Track phone activity and Employee Productivity

	Tracking the total call volume, call duration and various other statistics for individual extensions as well as groups
	Tracking employees making toll free and special number calls – like 411

Quality Monitoring and Training

	Ensuring that the employees are providing the right information to the customers and provide high quality service and support
	Providing a set of good and bad calls as a part of training to a new agent
	Ensuring consistency and accuracy across agents

Proof of call / liability: Providing proof of calls to protect the management against the customers holding the business liable

Tracking the Markets and Advertisements

	Analyzing which advertising campaign in what media provided the best return on investment
	Understanding which product line has more demand in the marketplace
	Tracking where your customers and markets are based on the area code

Customer Support: Ensuring that the call center has enough trunks to take every call during the peak time not have any customers get a busy tone

Optimizing Resources and costs

	Ensuring that none of the trunks or stations are being unused or broken
	Scheduling and optimizing agents based on the call volume

Security: Track threat calls and 9-1-1 calls; provide a tool to manage ALI database for E9-1-1

Compliance: Comply with regulations of the industry you are in.

Cut Costs and Increase Productivity!

Give us a call at 503-439-9338 or send us an email at sales@triviumsys.com