TriVium extends CallAnalystSonic product line to support Analog CO trunks

TriVium Systems, Inc., a leading provider of Business Productivity solutions including Call recording, Call reporting and E9-1-1 Application Suite, today announced the release of CallAnalystSonic recording for Analog CO trunks.

“The need for call recording in Small & Medium Enterprises is growing leaps and bounds. More and more businesses are recognizing the value it offers and is in pursuit for an affordable solution. TriVium offers a complete portfolio of call recording solution that meets various demands of SMB customers. TriVium’s objective is to bring enterprise grade call recording solutions at the right price points for SMB segment” said Mr. Augustine Mathew, Sr. Director of Product Management & Customer Support of TriVium Systems, Inc.

TriVium’s CallAnalystSonic product line is a Turn-key solution that provides integrated call reporting and trunk side call recording in one server. The product records PRI and Analog trunks and provides high levels of scalability with its various server options. With integrated call recording and call reporting, customers do not need to have two different servers and applications bringing down the maintenance costs and overheads as well as training costs associated with these applications.
“A lot of other trunk side call recording products either do not have the capability to search and track calls based on extensions or would need to have expensive CTI options to do so. CallAnalystSonic overcomes these limitations and provides the must have capability to Search & Replay call recordings by extension. The solution also allows business users to annotate and flag calls thereby enabling more qualified searches. This really separates us from competition while offering this product line at very aggressive price points to enable call recording for Small and Medium customers” said Mr. Ganesh Krishnan, Director of Sales and Channel Marketing.

TriVium also offers various station side recording solutions for digital and IP extensions with advanced features like On-Demand Recording, Agent scoring etc. TriVium also offers very unique call reporting tools that helps businesses cut costs and to increase productivity. Its E9-1-1 Security Notification Suite provides enterprises a cost effective way to comply with E9-1-1 regulations and also enhance its onsite security. 

About TriVium Systems Inc.

TriVium Systems is a leading provider of Business Productivity Solutions for the Converged Communications marketplace. TriVium’s solutions help organizations maximize the value of voice and data convergence. The company focuses on building compelling applications, flexible platforms and related services that enhances user experience. The solutions can provide access and insights into business data that help manage costs and boost productivity in innovative ways. TriVium distributes its products through a nationwide network of channel partners. Learn more about TriVium System’s products and solutions at www.triviumsys.com or call 503-439-9338.

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