TriVium launches CallAnalystSonic - Call Recording and Call Reporting Unified

(Beaverton, Oregon, US) TriVium Systems, Inc. (www.triviumsys.com) a leading provider of Business Productivity solutions for the Converged Communications marketplace, today added Trunk side call recording capabilities to its product line with the release of CallAnalystSonic.

Call recording today is an integral tool in many businesses to meet legal and training requirements, ensure quality assurance and provide proof of calls. With the expanding legal requirements of regulations such as Sarbanes-Oxley, the Health Insurance Portability and Accountability Act (HIPAA), GLB Act and others, recording phone conversations has become critical to avoid liability and lawsuits.

“The significance of trunk side call recording is increasing by the day. Most trunk side recorders though accomplishing the task of recording will not highlight the user or agent who handled the call. That is now a thing of past. With enhanced capabilities CallAnalystSonic tags the SMDR data with the Call Recording. This gives customers a huge benefit of being able to see CallAnalyst reports and Call recordings in one application” said Mathews Manaloor, President & CEO of TriVium while announcing the release.

CallAnalystSonic is configured as a turn-key server with the Call Accounting and Call Recording components (Hardware and Software) pre-installed. It records all incoming and outgoing calls on T1/PRI in Passive Tap mode.

The CallAnalystSonic solution offers features like user-friendly search/playback for supervisors and agents, selective recording and is phone system agnostic; enabling recording of analog, digital and IP extensions. “CallAnalyst is a Business Productivity Tool that helps businesses cut cost and increase productivity. We have thousands of customers using this tool all over North America and I believe this would be a great add on for them. With the need of call recording increasing, the advantages of integrating the solution with CallAnalyst was obvious. We believe this would not only add value to our customers, but also help them reduce the number of applications they need to manage” added Mr. Manaloor.

About TriVium Systems Inc.

TriVium Systems is a leading provider of Business Productivity Solutions for the Converged Communications marketplace. TriVium’s solutions help organizations maximize the value of voice and data convergence. The company focuses on building compelling applications, flexible platforms and related services that enhances user experience. The solutions can provide access and insights into business data that help manage costs and boost productivity in innovative ways. TriVium distributes its products through a nationwide network of channel partners.  Learn more about TriVium System’s products and solutions at www.triviumsys.com or call 503-439-9338.

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