TriVium’s award winning CallAnalyst Enterprise Server (CES) now supports E9-1-1. CES provides a PS/ALI Registry module as a part of the software for large enterprises to maintain the ALI database. ALI database is the mapping of extension to the physical location of the phone. The PS/ALI Registry module stores the ALI database in NENA format which is widely accepted by the 9-1-1 PSAP’s. CES provides an export feature of this ALI database in to spreadsheet that could be provided to the local PSAP or to the carrier. More information can be found at http://www.triviumsys.com/html/products/callanalyst_911_support.html.
CES provides onsite 9-1-1 notification via screen-pop with the location information of the caller. Real-time onsite notifications will be available on certain phone systems in the future releases. Notification with location information can also be enabled via emails.
CES is supported on all phone systems making the E9-1-1 feature available to all customers, irrespective of what phone system they have.
