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Overview
CallAnalystSonic solution enhances TriVium’s award winning CallAnalyst Enterprise Software with calls recorded on the T1/PRI. This helps customers not only to pull extensive call reports, but also to see the recorded calls in these reports.
CallAnalyst Enterprise Server is a Business Productivity Dashboard that provides comprehensive and consolidated call reports that help businesses to cut cost and increase productivity. Call Recording is a valuable tool to help businesses improve customer service, increase agent productivity and meet legal and training requirements. CallAnalystSonic provides the best of both and helps businesses to avoid the overheads of maintaining two different applications.
Product Features
- 100% recording & selective recording of extensions
- Powerful CDR enhanced Search & Replay capabilities for Recordings
- Easy click-to-play from reports
- Annotate and flag recordings
- Traffic Analysis for trunk capacity planning
- Campaign Manager to track effectiveness of marketing campaigns
- Advanced Security features including alerts and E9-1-1 (PS/ALI) Database
- Time Billing & Client Matters for bill back applications
- User Management for Admin, Agent and Supervisory access
- Automated report delivery
Benefits
- Unified access to Call Reporting & Recording
- Business Productivity Dashboard
- Quick ROI Tool
- Scalable & Robust
- Phone system agnostic solution
- Works with Analog, Digital and IP Phones
- Turn-key solution
- No overhead of maintaining two different applications
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