Overview

CallAnalyst Enterprise Server (CES) is a scalable and powerful Call Accounting and Management system ideally suited for large organizations with high call volume and for businesses with multiple locations.

CES provides tools for businesses to consolidate all of the telecom activities from various locations and enable the managers to view the report of their interest across all locations. CES supports heterogeneous environments with different PBX’s and Key Telephone Systems at different locations and real-time consolidation of call accounting data from all locations. The software runs at the central location and has the ability to monitor the phone systems at each remote location without needing any additional investment at the remote location. This provides a significant cost advantage to multi-location businesses.

Features and Benefits

• callanalyst now supports E9-1-1
• Centralized Monitoring and Tracking
• Centralization of data from various different phone systems from different locations
• Easy reporting across network
  
• Traffic Analysis
• Provides extensive trunk capacity usage reports
• What-If analysis tools to do impact analysis
  
• Support Microsoft SQL Server and MSDE database options
  
• Time Billing & Contact Management
  
• Campaign Manager to measure and track the effectiveness of advertising campaigns
  
• Automation
• Reports automatically generated and sent as email, print or uploaded FTP serves
• Data archival and removal
  
• Alerts broadcasted over emails, pager, screen pop etc.
  
• Web based reporting
• High levels of scalability with regards to no. of phones per location as well as the no. of locations supported

Brochures	Case Studies
CallAnalyst Enterprise Server Overview (pdf, 678Kb)	Killeen Daily Herald (pdf, 528Kb) RGA Associates, Inc. (pdf, 536Kb)