|
XpertView
Features and Benefits
XpertView helps businesses to:
Identify calling trends
- Determine peak calling hours
- Efficiently allocate staffing resources to demanding departments
Analyze agent performance
- Understand agent activity to identify strengths, weaknesses and training needs
- Reward strong performing agents
Assess call routing and call handling capabilities
- Improve customer service by reducing wait time
- Simplify routing criteria to increase call center efficiency
Generate reports automatically
- Generate reports on a defined schedule to increase analysis opportunities
- Reports delivered via email, print or FTP
- Analyze reports to measure and monitor ACD performance
XpertView is compatible with most phone systems available in the market today.
 |
Brochures |
|
|
|
|
