TriVium Systems - Your partner for Call Recording and Business Productivity Reporting

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Products

	CallAnalyst
	RealtyEdition
	Hotelecom
	AutoAnalyst
	TeleAssist
	XpertView
	CallAnalyst Enterprise Server
	SonicView
	Voice Platform

Overview

Hotelecom

Features and Benefits

Hotelecom helps hotels to:

Precisely bill guests

Accurately cost calls for each guest
Flexible rate plans
Connection fees, long distance rates and international rates
Specialized costing for preferred guests
Hands free billing
Generate billing reports directly from Hotelecom or have the information communicated to the PMS
Free employees for additional customer facing activities

Increase security – CallAlert!

Notify managers and on-duty employees when user-defined trigger criteria are met
Protect telecom and infrastructure investments
Ensure safe environment for guests and employees

Ensure PMS compatibility

Compatible with over 95% of PMS systems like Micros-Fidelio, AutoClerk, Springer-Miller and Visual One
Standard HOBIC and Lodging Link™ protocols

Analyze administrative telecom usage

Associate extensions and lines to administrative or guest groups
Identify business telecom needs and accurately bill departmental usage

Recover from faults

Alert administrators when PMS system connectivity drops
Maintain all guest billing and call tracking information until connectivity with the PMS is reestablished

Brochures

Hotelecom Overview (pdf, 704Kb)

CallAnalyst

CallAnalyst provides the tools necessary to help businesses reach these goals and gain a clear picture of how their phone system is being used. More »

RealtyEdition

Hotelecom

AutoAnalyst

TeleAssist

XpertView

A complete tool to help real estate brokerages understand the impact and effect of call traffic on the performance of listings, agents and advertisements.
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Hotelecom is a comprehensive telecom billing and management solution for the hospitality industry.
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A robust call tracking & management solution to let dealerships track sales agent activity & accountability, advertising performance and vehicle model popularity.
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TeleAssist is a comprehensive call management and billing solution for assisted living facilities.
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XpertView is a comprehensive, historical ACD reporting solution, giving businesses the tools to help improve customer service and optimize call routing.
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CallAnalyst Enterprise Server

CallAnalyst Enterprise Server is a scalable and powerful Call Accounting and Management system ideally suited for organization with high call volume and for businesses with multiple locations.

It can consolidate all the telecom activities from various locations to enable managers view reports across all locations.
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SonicView

SonicView product line offers the most cost-effective digital voice recording solutions. With the modular components you can start small and grow the solution capabilities as your business demands.

SonicView helps businesses measure and manage productivity to improve efficiencies and meet regulatory guidelines.
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Resources